Dear NGL Team Members,

Thank you for everything you are doing during this uncertain time. We understand there is a lot happening and things are rapidly changing as we continue to monitor the coronavirus situation. We are here for you. Please let us know what we can do to help in any way.

If you are working from home, we put together the below resources to help make it an easier transition. Working from home will be a new experience for many of you, it’s important to remain social and stay in contact with your team and your manager. If you are in one of the key positions that still need to come into the office, we are committed to creating a safe space for you. Your health is important, if you become ill or test positive with coronavirus, please let your manager know.

We are here for you; thank you for all you do. We are taking this seriously and we are committed to doing our part to keep everyone safe and reducing stress. We will get through this together, and we will be stronger.

Thank you! 


dog coffee desk office



Our goal is to provide you with the resources you need to help make it easier to work from home. If there are other items that would be beneficial, please reach out to your manager. 

IT Customer Service contact information PDF |  Word

Enroll in Duo Security MfA for Smartphone/Mobile phone (Android and iOS)  PDF |  Word

Enroll in Duo Security MfA for Tablet  PDF |  Word

Enroll in Duo Security MfA for Landline/non-smartphone  PDF |  Word

iPhone and Android conference call instructions  PDF |  Word

Procedure for closing applications  PDF |  Word

Changing your password  PDF |  Word

How to print to PDF  PDFWord

Instructions for setting up your computer   PDFWord

Steps to configure phone on PC   PDF  |  Word

Instructions for accessing your work voicemail from your personal cell   PDF  |  Word

Accessing OnBase through Citrix   PDF  |  Word

WebEx - Setup and How to use   PDF  |  Word

Update Citrix Gateway Plugin from version 12 to version 13  PDF  |  Word

FAQs and Troubleshooting

  • If you need to call 911 for any reason, do not call from your softphone – use your personal cell phone. Calling from the softphone will show your location as being at NGL.

  • Test your Softphone before leaving NGL to make sure setup was done correctly.
    • Headsets need to be plugged into your PC prior to launching/testing the Softphone application. If they are not, the application will give several error messages and not let you continue.
    • Plug in the phone and hit test on each of the audio prompts that pop up.
  • During Softphone setup, in the section that asks you to enter an extension, you must enter your personal DID extension, NOT your ACW one.
  • Extra long ethernet cables are available on 5th floor near Accounting.
  • Login order at home should be:
    • Launch VPN
    • Launch Softphone (if applicable)
    • Launch further programs as needed
  • Leave your machine powered on or restart when you are finished working for the day, just like when you work inside the building. 
  • Just like your work phone, you have to dial 9 to call out from your soft phone.


Your health and well-being is our number one priority. We compiled a variety of resources to reduce your chances of becoming sick and to help you during this stressful time. 

Reducing stress

Tips on working from home

Keeping your children (and yourself) entertained during the quarantine 


 If you have suggestions on items to add, please email NGLCorporateCommunications@nglic.com. Thank you for all you do!