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Business Partners and Agents

Contact Us Here:
800.988.0826
option 1

Prefunding and Preplanning

Contact Us Here:
800.988.0826
option 2
Contact Customer Support

Student Insurance

If you are a student:
800.756.3702
Contact Agent Support
If you are a business:
800.422.6200
Contact Agent Support

I have a question about:

National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual and your policy is being used to prearrange your funeral:
Phone: 800.988.0826, option 2
Fax: 608.257.2136
Email: PNService@nglic.com
If you are an individual and your policy is not assigned to a funeral home:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email: ILAService@nglic.com
If you are a business with questions:
Phone: 800.988.0826, option 1
Fax: 608.257.3940
Email: agentsupport@nglic.com
General Contact
National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email: ILAService@nglic.com
General Contact:
National Guardian Life Insurance Company
Attn:Life Product Support
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual:
Phone: 800.762.9883, option 3
Fax: 608.257.3940
Email: ILAService@nglic.com
If you are a business:
Phone: 800.762.9883, option 2
Email: LifeProductSupport@nglic.com
General Contact
Settlers Life Insurance Company
1969 Lee Hwy
PO Box 1191
Bristol, VA 24203
Hours: Hours: Monday-Friday 8 a.m. to 5 p.m. EST
If you purchased a final expense policy:
Phone: 800.542.8711
Fax: 276.645.4398
Email: phs@settlerslife.com
General Contact
PO Box 2867
Clinton, IA 52733
Hours: Monday-Friday 8 a.m. to 4:30 p.m.
If you purchased a policy or if your policy was administered by Madison National Life or Monitor Life:
Phone: 877.442.6965, option 1
Fax: 608.373.9508
Email:NI-PS@nglic.com
If you purchased a policy or if your policy was administered by Standard Security Insurance of New York:
Phone: 800.362.9064, option 1
Fax: 608.373.9508
Email: NI-PS@nglic.com
General Contact:
National Guardian Life Insurance Company
Attn: Customer Service
PO Box 1191
Madison, WI 53701
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you have a question about a policy that is administered by NGL but was purchased from another company, such as Trustmark, Protected Home Life, Central American Life Insurance Company, Ashely Life Insurance Company or Citizens Security Life:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email: ILAService@nglic.com
National Guardian Life Insurance Company (NGL)
Long Term Care Administrative Office
21600 Oxnard St., Suite 1500
Woodland Hills, CA 91367
Hours: Monday-Friday 7 a.m. to 5 p.m. PST
If you have a long term care policy (EssentialLTC):
Phone: 888.505.2332
Fax: 888.887.4595
Email: status@ngl-essentialltc.com
If you are a business with questions:
Phone: 888.505.2332
Fax: 888.887.4595
Email for BGAs: bga@ngl-essentialltc.com
Email for agents, brokers, producers: status@ngl-essentialltc.com
National Guardian Life Insurance Company (NGL)
PO Box 2867
Clinton, IA 52733
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual with a question about your Single Premium Immediate Annuity policy:
Phone: 877.442.6965, option 1
Fax: 608.830.2703
If you are a business with a question about Single Premium Immediate Annuity:
Phone: 877.442.6960
Fax: 608.373.7384
Email: nbservices@nglic.com
National Guardian Life Insurance Company (NGL)
Two East Gilman Street
Madison, WI 53703
Hours: Monday-Friday 7 a.m. to 4:30 p.m.
Phone: 888.274.8050
Email: groupmarkets@nglic.com

Specialty Insurance Markets includes dental, vision, limited benefit medical, gap insurance, group term life, single premium whole life, critical illness, group accident & special risk, group & individual disability and long term care.

Please check your policy for specific administrator contact information.

Commercial Travelers
70 Genesse Street
Utica, NY 13502
Hours: Monday-Friday 7:30 a.m. to 4:30 p.m. EST
If you are a student with questions:
Phone: 800.756.3702
Fax: 315.797.3198
Email: comtravl@commercialtravelers.com
If you are a business with questions:
Phone: 800.422.6200
Fax: 315.797.0195
Email: bstalder@commercialtravelers.com