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Contact Us

  Contact Us
Do you need assistance or have questions? We are standing by to help. 
Start below to determine the best support contact for your needs.
  • If you are an Individual

    If you are an Individual

    Start here if you are an individual with a NGL or NGL-administered policy.

  • If you are a business, partner or agent

    If you are a business, partner or agent

    Start here if you are a business or agent partnered with NGL.

I have a question about:

National Guardian Life Insurance Company
Attn: Customer Service
123 Town Square Place
PMB 749 
Jersey City, NJ 07310
 
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual and your policy is being used to prearrange your funeral:
Phone: 800.988.0826, option 2
Fax: 608.257.2136
Email: PNService@nglic.com
If you are an individual and your policy is not assigned to a funeral home:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email: ILAService@nglic.com
If you are a business with questions:
Phone: 800.988.0826, option 1
Fax: 608.257.3940
Email: agentsupport@nglic.com

General Contact
National Guardian Life Insurance Company
Attn: Customer Service
123 Town Square Place
PMB 749 
Jersey City, NJ 07310
 
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual:
Phone: 800.548.2962, option 4
Fax: 608.443.5025
Email: ILAService@nglic.com

General Contact:
National Guardian Life Insurance Company
Attn: Life Product Support
123 Town Square Place
PMB 749 
Jersey City, NJ 07310
 
Hours: Monday-Friday 8 a.m. to 4:30 p.m. CST
If you are an individual:
Phone: 800.762.9883, option 3
Fax: 608.257.3940
Email: ILAService@nglic.com
If you are a business:
Phone: 800.762.9883, option 2
Email: LifeProductSupport@nglic.com

General Contact 
Settlers Life Insurance Company
123 Town Square Place
PMB 748 
Jersey City, NJ 07310
 
Hours: Monday-Friday 7:30 a.m. to 4:30 p.m. CST
 
 
If you purchased a final expense policy:
Phone: 800.542.8711
Fax: 888.275.2644
Email: phs.settlers@exlservice.com

General Contact
National Guardian Life Insurance Company (NGL)
123 Town Square Place
PMB 748 
Jersey City, NJ 07310
 
Hours: Monday-Friday 7:30 a.m. to 4 p.m. 
 
If you purchased a policy or if your policy was administered by Madison National Life or Monitor Life:
Phone: 877.442.6965
Fax: 1.888.551.5716
 
If you purchased a policy or if your policy was administered by Standard Security Insurance of New York:
Phone: 800.362.9064
Fax: 1.888.551.5716
 

General Contact:
National Guardian Life Insurance Company
123 Town Square Place
PMB 749 
Jersey City, NJ 07310
 
Hours: Monday-Friday 7:30 a.m. to 4:00 p.m. CST
If you have a question about a policy that is administered by NGL but was purchased from another company, such as Trustmark, Protected Home Life, Central American Life Insurance Company, Ashely Life Insurance Company or Citizens Security Life:
Phone: 800.548.2962
Fax: 608.443.5025
Email: ILAService@nglic.com

National Guardian Life Insurance Company (NGL)
Long Term Care Administrative Office
21600 Oxnard St., Suite 1500
Woodland Hills, CA 91367
Hours: Monday-Friday 7 a.m. to 5 p.m. PST
If you have a long term care policy (EssentialLTC):
Phone: 888.505.2332
Fax: 888.887.4595
Email: status@ngl-essentialltc.com
If you are a business with questions:
Phone: 888.505.2332
Fax: 888.887.4595
Email for BGAs: bga@ngl-essentialltc.com
Email for agents, brokers, producers: status@ngl-essentialltc.com

National Guardian Life Insurance Company (NGL)
Medicare Supplement Administrative Office
PO Box 27248
Salt Lake City, UT 84127
Hours: Monday-Friday 7 a.m. to 5 p.m. MT
If you have a Medicare Supplement policy or would like to learn more:
Phone: 877.888.1511
Fax: 888.433.4795
Policyholder Resources:https://ngl.admin-portal.org/
Email: ngl.policyservice@isadminservices.com
If you are a contracted agent or would like to be contracted:
Phone: 877.888.1511
Fax: 888.433.4795
Agent Resources:https://ngl.admin-portal.org/
New business: ngl.newbusiness@isadminservices.com
Underwriting: ngl.underwriting@insadminservices.com

National Guardian Life Insurance Company (NGL)
123 Town Square Place
PMB 748 
Jersey City, NJ 07310
 
Hours: Monday-Friday 7:30 a.m. to 4:00 p.m. CST
If you are an individual with a question about your Single Premium Immediate Annuity policy:
Phone: 877.442.6965
Fax: 1.888.551.5716

National Guardian Life Insurance Company (NGL)
Two East Gilman Street
Madison, WI 53703
Hours: Monday-Friday 7 a.m. to 4:30 p.m.
Phone: 888.274.8050
Email: groupmarkets@nglic.com

Specialty Insurance Markets includes dental, vision, limited benefit medical, gap insurance, group term life, single premium whole life, critical illness, group accident & special risk, group & individual disability and long term care.

Please check your policy for specific administrator contact information.

General Contact  
Commercial Travelers Life Insurance Company
1178 Broadway
3rd Floor #1124
New York, NY 10001
 
Phone: 888.415.6097
Email: help@commercialtravelers.com
 

Customer Service:

If you aren't sure which of the insurance options best describe your needs, please call our general phone number at 800.548.2962 or email Customer Service