What is NGL doing regarding coronavirus (COVID-19)?
NGL is committed to ensuring the safety of our staff and the stability of our administrative operations for all our customers and partners. We are implementing policies to encourage social distancing as encouraged by the CDC. You can expect to experience some additional wait times as we transition our staff to more remote office locations over the next few days but know that we are working hard to provide you with the service you deserve.
Because we are committed to being here for you, and our staff is working from remote office locations, please excuse any additional background noise you may hear when speaking with a member of our team. Thank you in advance for your patience.
When will my request be processed?
We are working diligently to process all requests, due to current events you may experience additional processing times for some items. Be assured we are still operating at a high capacity and working through all requests as they are received.
I would like to mail a paper copy of a letter, form or other document, or I would like a letter, form or other document to be mailed to me.
While we can certainly send you a paper copy, we recommend to fax or email documents to/from NGL as a way expedite your requests. Please keep in mind any personal sensitive information that may be contained on the document you send to NGL, we recommend fax as the most secure method of sending documents to NGL.
Serving our NGL policyholders is our top priority. NGL's self-service forms make it easy for you to make account changes and stay up-to-date. Please refer to the menu on the left for your account options. Don't hesitate to contact us if you have any questions or need further assistance.
We are available to help Monday through Friday from 7:30 a.m. until 4:30 p.m. CST.*
* Interpreters available
If you aren't sure which of the insurance options best describe your needs, please view our Contact page and use the drop-downs to find your support number.